Safe and Responsible Gaming

Responsible Gaming —
Your safety is our priority at 8upb

8upb believes that entertainment is meaningful only when it is enjoyed in a controlled and mindful way. Our responsible gaming policy is committed to providing you with a safe and healthy experience.

Why is responsible gaming important?

Online gaming and betting can be enjoyable entertainment, but when it becomes a habit there is a risk of problems developing. At 8upb we place the highest importance on your mental and financial wellbeing. Through responsible gaming you can enjoy entertainment while keeping your limits in check.

Our platform is for users aged 21 and above only. Minors are strictly prohibited from opening an account or participating in any form of betting. We strictly follow age verification procedures.

Remember — gaming is a form of entertainment, not a source of income. If you ever feel that gaming is getting out of your control, our support team is always here for you.

Warning Signs

  • Placing more bets in an attempt to recover lost money
  • Hiding your gaming from family and friends
  • Making deposits beyond your financial limits
  • Feeling unable to stop gaming
  • Gaming affecting your sleep, work, or relationships
  • Turning to gaming to relieve stress

If you notice even one of the signs above, please contact us through live chat or take a break.

Our Protection Tools

Set Deposit Limits

You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be exceeded. This feature helps ensure you stay within your budget while playing.

Self-Exclusion

If you feel you need some distance, you can fully close your account for a set period. Options are available from 30 days up to long-term exclusion. Permanent exclusion is also possible.

Time-Out

Need a short break? Take a temporary time-out from 24 hours up to 30 days. During this time you will not be able to log in or place bets, but your account will reactivate automatically when the period ends.

Set Bet Limits

Decide in advance how much you can bet in each session. When you reach the set limit, an automatic alert will appear and no further bets can be placed.

Session Time Limits

Set a maximum time limit for each gaming session. When the set time is up, you will be logged out automatically. This helps reduce the tendency to play for long uninterrupted periods.

Account Verification

8upb follows a strict age verification process. Only users aged 21 or above can open an account and play. Identity documents may be requested for verification when needed.

How to Set Limits?

1

Log in to your account

Access your personal account on 8upb and open the profile menu.

2

Go to the "Responsible Gaming" section

From the profile or settings menu, select the "Responsible Gaming" option.

3

Set your preferred limits

Choose from deposit limits, bet limits, session time, or self-exclusion — select what you need and set the amount and duration.

4

Confirm your limits

Save your changes. The limits will take effect immediately. A reduced limit applies right away; increasing a limit requires a 24-hour wait.

5

Get support

If you have any trouble or find the limits confusing, get help in Bengali through our 24/7 live chat.

6

Review regularly

Review your gaming activity regularly. It is a good idea to assess your own habits once a month.

Our Commitment

21+ Age Verification

Age verification is mandatory before opening any account on 8upb. We actively protect minors from gaming and help keep accounts secure for family members.

Set Loss Limits

Set a maximum loss amount for each day or week in advance. Once the set limit is reached, no further bets can be placed, ensuring your financial protection.

Manage Promotional Messages

You can choose to stop receiving promotional emails and notifications from 8upb. No bonus or promotional messages will be sent to users who are under self-exclusion.

Realistic Expectations

Gaming is for entertainment — it is not a guaranteed source of income. We always remind our players that winning and losing are both a normal part of betting, and you should only play within your means.

Data Protection

Your personal information and financial transaction data are protected with SSL encryption. We do not share your information with any third party.

Judgement-Free Support

If you have any concerns about your gaming, talk to our support team. We will help you with complete confidentiality and without any judgement.

Need help? We are here

24/7 Bengali Support

If gaming feels like it is becoming a problem, do not wait — contact us right now. Our trained support team is ready to speak with you in Bengali 24 hours a day, 7 days a week.

Live Chat
Click the live chat button at the bottom right of the website — responses are typically received within a few minutes.
Email
[email protected] — email us for any gaming-related concerns.
FAQ Page
Answers to common questions are available on our FAQ page.

Remember: asking for help is not a weakness, it is a sign of courage. You are not alone.

Questions and Answers about Responsible Gaming

Yes, at 8upb you can easily set daily, weekly, and monthly deposit limits from your account settings. Once a limit is set, it takes effect immediately. Lowering a limit applies right away, but increasing a limit has a 24-hour waiting period, giving you time to make a considered decision.

Self-exclusion is a feature that lets you close your own account for a set period of time. This period can range from 30 days up to 1 year or more. Permanent exclusion is also possible. During self-exclusion you will not be able to log in, place bets, or make deposits. Once the period ends, you will need to contact our support team to reactivate your account.

Yes. Use a strong password on your account and never share your login details with others. If you think an underage family member may be accessing your account, let our support team know. We will help add extra security layers to your account. Remember, 8upb is for users aged 21 and above only.

A time-out is a short-term break, typically from 24 hours up to 30 days. Your account reactivates automatically when the period ends. Self-exclusion is longer-term and stricter — your account does not reactivate automatically even after the period ends; you need to contact our support team. If you feel you have a gaming problem, self-exclusion is the recommended option.

Some common signs are: spending more than your set budget, placing more bets to try to win back lost money, prioritising gaming over family or work, feeling unable to stop gaming, and lying about your gaming. If you notice any of these signs, contact us or take a break.

Your account balance remains safe after self-exclusion is activated. Once the exclusion period ends or the account reactivation process is complete, you will be able to withdraw your balance. Contact our live chat for details about withdrawals.

Yes, 8upb uses automated systems to identify patterns of risky gaming behaviour. If our system detects a concerning pattern, our team may reach out to you. This is done for your protection, not as a judgement or a punishment.

Enjoy safely
the top games at 8upb

Play responsibly, have fun, and enjoy our wide collection of games.
Whatever you need, we are always here for you.

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